Complaints Policy

At The Town Dental  we want to ensure that all our patients are pleased with their experience of our service.  We take complaints very seriously indeed.  If a patient makes a complaint, we will deal with the matter courteously and promptly so that it is resolved as quickly as possible.  Our complaints policy and procedures are based on these objectives.

We display the General Dental Council’s 6 core principles for ensuring that we get the most from patient feedback and complaints for the benefit of all in .

At The Town Dental   we have an effective complaints system in place to ensure that identifying, receiving, recording, handling and responding to any comments, observations, concerns or complaints occurs within a strict timetable that is clearly documented.  Our Code of Practice for patients who wish to raise concerns is displayed on this website as well as in patient’s folder in the waiting area   and all patients and visitors should feel confident that they will be listened to and responded to without fear of discrimination or recrimination. 

Making complaint 

If you wish to make a complaint or simply let us know how we could have done better, please contact  Dr Laura Mikutyte :

  • By telephone  on 01484422592

  • By email  :

  • By letter to Dr Laura Mikutyte , 409 Wakefield rd, Huddersfield, HD5 8DB 

  • In person  409 Wakefield rd, Huddersfield, HD5 8D

 Our Complaints Policy and Procedures are:

We aim to ensure that any complainant is treated sensitively and in a manner that respects their human rights and diversity. 

We recognize that a complaint is any expression of dissatisfaction with our service, treatment, or advice and that a complaint can be made by a variety of methods, including verbally, by sign language or in writing.

In situations where a patient may lack confidence to express their views, or require help to do so, they will be supported by helpful team members.  All patients’ complaints are fully documented and investigated and are dealt with fairly. 

At The Town dental we view complaints as an opportunity to improve our service delivery and to learn lessons that will help us make changes with the intention of avoiding a repetition of any similar complaint. 

To help us learn lessons from complaints, we track and analyze all our complaints to identify trends that will help us improve our service.

Our complaints procedures are monitored and reviewed regularly and the named contact who is accountable for doing this is  Dr Laura Mikutyte.

We will respond to your complaint within  7  working days during the surgery opening hours, if this is an urgent case we will contact you as soon as possible. 

We will investigate your complaint case within 2 working weeks and we will contact you via letter or email, you may need to be asked to come to a face-to-face meeting . 

If you are not  satisfied 

If your complaint was about dental treatment and  you are not satisfied with the result or our investigation , you can take up the matter with a relevant external organization .


The Dental Complaints Service for complaints about private treatment.

Address: 37 Wimpole Street, London W1G 8DQ 

Phone: 0208 253 0800 



The General Dental Council

Address: 37 Wimpole Street, London, W1G 8DQ 

Phone: 0207 167 6000 




NHS England for complaints about NHS treatment.

Address: NHS England, PO Box 6738, Redditch, B97 9PT

Phone: 0300 311 2233 

Email: with: ‘For the attention of the complaints team’ in the subject line.



The Care Quality Commission 

Address: Citygate, Gallowgate, Newcastle upon Tyne NE14PA 

Phone: 03000 616161