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Complaints Policy

At The Town Dental  we want to ensure that all our patients are pleased with their experience of our service.  We take complaints very seriously indeed.  If a patient makes a complaint, we will deal with the matter courteously and promptly so that it is resolved as quickly as possible.  Our complaints policy and procedures are based on these objectives.

We display the General Dental Council’s 6 core principles for ensuring that we get the most from patient feedback and complaints for the benefit of all in .

At The Town Dental   we have an effective complaints system in place to ensure that identifying, receiving, recording, handling and responding to any comments, observations, concerns or complaints occurs within a strict timetable that is clearly documented.  Our Code of Practice for patients who wish to raise concerns is displayed on this website as well as in patient’s folder in the waiting area   and all patients and visitors should feel confident that they will be listened to and responded to without fear of discrimination or recrimination. 

Making complaint 

If you wish to make a complaint or simply let us know how we could have done better, please contact  Dr Laura Mikutyte :

  • By telephone  on 01484422592

  • By email  : info@thetowndental.co.uk

  • By letter to Dr Laura Mikutyte , 409 Wakefield rd, Huddersfield, HD5 8DB 

  • In person  409 Wakefield rd, Huddersfield, HD5 8D

 Our Complaints Policy and Procedures are:

We aim to ensure that any complainant is treated sensitively and in a manner that respects their human rights and diversity. 

We recognize that a complaint is any expression of dissatisfaction with our service, treatment, or advice and that a complaint can be made by a variety of methods, including verbally, by sign language or in writing.

In situations where a patient may lack confidence to express their views, or require help to do so, they will be supported by helpful team members.  All patients’ complaints are fully documented and investigated and are dealt with fairly. 

At The Town dental we view complaints as an opportunity to improve our service delivery and to learn lessons that will help us make changes with the intention of avoiding a repetition of any similar complaint. 

To help us learn lessons from complaints, we track and analyze all our complaints to identify trends that will help us improve our service.

Our complaints procedures are monitored and reviewed regularly and the named contact who is accountable for doing this is  Dr Laura Mikutyte.

We will respond to your complaint within  7  working days during the surgery opening hours, if this is an urgent case we will contact you as soon as possible. 

We will investigate your complaint case within 2 working weeks and we will contact you via letter or email, you may need to be asked to come to a face-to-face meeting . 

If you are not  satisfied 

If your complaint was about dental treatment and  you are not satisfied with the result or our investigation , you can take up the matter with a relevant external organization .

 

The Dental Complaints Service for complaints about private treatment.

Address: 37 Wimpole Street, London W1G 8DQ 

Phone: 0208 253 0800 

Email: info@dentalcomplaints.org.uk 

 

The General Dental Council

Address: 37 Wimpole Street, London, W1G 8DQ 

Phone: 0207 167 6000 

Email: standards@gdc-uk.org

 

 

NHS England for complaints about NHS treatment.

Address: NHS England, PO Box 6738, Redditch, B97 9PT

Phone: 0300 311 2233 

Email: england.contactus@nhs.net with: ‘For the attention of the complaints team’ in the subject line.

 

 

The Care Quality Commission 

Address: Citygate, Gallowgate, Newcastle upon Tyne NE14PA 

Phone: 03000 616161

Email: enquires@cqc.org.uk

Francesca Chromiakova

Hygiene Therapist

GDC - 311053

Francesca is a highly skilled and compassionate hygiene therapist, holding a degree from Leeds University. Her passion for dental care shines through in her commitment to both restorative and periodontal aspects of her work. She takes great pride in helping patients achieve healthy smiles with personalized care, combining her attention to detail in restorative treatments and her expertise in gum health and preventative care.

This summer, Francesca extended her dedication by visiting Malawi, where she participated in emergency dental care clinics for individuals with limited access to dental services.

In her free time, Francesca stays active by playing hockey and enjoys outdoor adventures with her loyal dog, Blu. Her expertise, empathy, and enthusiasm make her a valued member of the team.

  • New Patient Hygiene – £115
  • Airflow Stain Removal – £89
  • Routine Hygiene – £87

Dr Peter Hartley

BDS

GDC - 67189

Dr. Hartley graduated from Sheffield University in 1991 and has since amassed over 30 years of expertise in dentistry. As the owner of our practice for the past three decades, he has fostered enduring relationships with his patients, reflecting his commitment to exceptional care and service.

Even in his semi-retirement, Dr. Hartley remains passionately dedicated to NHS work, ensuring accessibility to quality dental care for all. Family is at the heart of his life, and he cherishes spending time with his loved ones, especially now that his daughters have also made their way on to university.

Outside of dentistry, Dr. Hartley now enjoys going on cruises with family, finding relaxation and adventure on the seas. In the practice we often find him completing the daily newspaper crosswords between patient appointments, showcasing his quizzing mind.

Dr. Hartley’s wealth of experience, coupled with his genuine care for patients and zest for life, makes him an invaluable member of our dental team. His dedication ensures that every patient receives personalised care and a warm, welcoming experience at our practice.

Dr Laura Mikutyte

BDS , MSc Dent Impl ( Manc)

GDC - 107585

Laura Mikutyte took ownership of the practice in March 2022 and has dedicated the past two years to renovating and modernising the practice. Supported by her husband, who excels as a project manager, she has revitalised the practice with cutting-edge technology and patient care. Dr. Mikutyte is passionate about ensuring everyone can confidently smile during those perfect moments with loved ones. Outside of work, she cherishes spending quality time with her husband and three children, whether they are cheering on their children at swimming competitions, hiking in the Peak District, or cycling.

Dr. Mikutyte became a qualified dentist in 2003 and later obtained her MSc in Dental Implantology from Manchester University in 2011. She previously worked in private practices in Leeds, gaining experience from senior colleagues in dental implantology. Dr. Mikutyte is currently accepting referrals for dental implants: single or multiple, all on 4, and denture stabilisation with dental implants.

  • Implant Consultation – £80
  • Implant with crown starts from – £2500
  • Cosmetic Consultation – £80
  • Surgical Extraction starts from – £300