At The Town Dental we want to ensure that all our patients are pleased with their experience of our service. We take complaints very seriously indeed. If a patient makes a complaint, we will deal with the matter courteously and promptly so that it is resolved as quickly as possible. Our complaints policy and procedures are based on these objectives.
We display the General Dental Council’s 6 core principles for ensuring that we get the most from patient feedback and complaints for the benefit of all in .
At The Town Dental we have an effective complaints system in place to ensure that identifying, receiving, recording, handling and responding to any comments, observations, concerns or complaints occurs within a strict timetable that is clearly documented. Our Code of Practice for patients who wish to raise concerns is displayed on this website as well as in patient’s folder in the waiting area and all patients and visitors should feel confident that they will be listened to and responded to without fear of discrimination or recrimination.
Making complaint
If you wish to make a complaint or simply let us know how we could have done better, please contact Dr Laura Mikutyte :
By telephone on 01484422592
By email : info@thetowndental.co.uk
By letter to Dr Laura Mikutyte , 409 Wakefield rd, Huddersfield, HD5 8DB
In person 409 Wakefield rd, Huddersfield, HD5 8D
Our Complaints Policy and Procedures are:
We aim to ensure that any complainant is treated sensitively and in a manner that respects their human rights and diversity.
We recognize that a complaint is any expression of dissatisfaction with our service, treatment, or advice and that a complaint can be made by a variety of methods, including verbally, by sign language or in writing.
In situations where a patient may lack confidence to express their views, or require help to do so, they will be supported by helpful team members. All patients’ complaints are fully documented and investigated and are dealt with fairly.
At The Town dental we view complaints as an opportunity to improve our service delivery and to learn lessons that will help us make changes with the intention of avoiding a repetition of any similar complaint.
To help us learn lessons from complaints, we track and analyze all our complaints to identify trends that will help us improve our service.
Our complaints procedures are monitored and reviewed regularly and the named contact who is accountable for doing this is Dr Laura Mikutyte.
We will respond to your complaint within 7 working days during the surgery opening hours, if this is an urgent case we will contact you as soon as possible.
We will investigate your complaint case within 2 working weeks and we will contact you via letter or email, you may need to be asked to come to a face-to-face meeting .
If you are not satisfied
If your complaint was about dental treatment and you are not satisfied with the result or our investigation , you can take up the matter with a relevant external organization .
The Dental Complaints Service for complaints about private treatment.
Address: 37 Wimpole Street, London W1G 8DQ
Phone: 0208 253 0800
Email: info@dentalcomplaints.org.uk
The General Dental Council
Address: 37 Wimpole Street, London, W1G 8DQ
Phone: 0207 167 6000
Email: standards@gdc-uk.org
NHS England for complaints about NHS treatment.
Address: NHS England, PO Box 6738, Redditch, B97 9PT
Phone: 0300 311 2233
Email: england.contactus@nhs.net with: ‘For the attention of the complaints team’ in the subject line.
The Care Quality Commission
Address: Citygate, Gallowgate, Newcastle upon Tyne NE14PA
Phone: 03000 616161
Email: enquires@cqc.org.uk
Irina is an enthusiastic trainee dental nurse, currently pursuing her Level 3 Diploma in Dental Nursing. She is passionate about providing exceptional care and supporting patients throughout their dental journeys.
With a background in psychology, Irina brings valuable experience as a counselor, having supported individuals in challenging life situations. This background helps her empathetic approach to patient care and her ability to contribute meaningfully to the team.
Outside the clinic, Irina enjoys walking in nature, exploring art and museums, and indulging in cultural experiences like opera, theatre, and cinema.
Cheryl is truly an extraordinary individual with an impressive 30-year career at the practice. Her dedication to her role as a dental nurse and her genuine care for patients have earned her widespread admiration and affection within our practice. Cheryl’s wealth of stories from her professional journey reflects her passion and commitment to dental care.
Beyond her professional life, Cheryl finds joy in the outdoors, often seen on energetic walks or enjoying camping adventures. Her love for baking not only satisfies her creative side but also brings warmth and joy to those around her, and the team when she treats us to bakewell tarts. Cheryl’s most cherished moments are spent with her family, particularly her husband and grand children, where her nurturing and loving personality shines brightly.
Her remarkable blend of professional excellence and personal warmth makes her an invaluable member of our team, admired by colleagues and patients alike. Her positive impact extends far beyond her role, enriching the lives of everyone she encounters.
Diana is currently loving her training at Bradford College. She’s dedicated and passionate about dentistry, and it’s clear she’s becoming a key part of our team. Diana speaks both Russian and Ukrainian, and she has a natural talent for making all our patients feel comfortable and at ease during their visits.
When she’s not working or studying, Diana enjoys capturing beautiful moments as an amateur photographer. She also volunteers every weekend at the White Rose Rhythmic Gymnastics Club in Huddersfield, where she loves supporting young athletes.
Gardening is another one of her passions; she takes great joy in filling her garden with a variety of flowers, creating a colorful and vibrant space. Diana also treasures spending time with her family, going for walks, reading in multiple languages, and looking after her playful cat, Nora.
We’re thrilled to have Diana on our team. Her positive energy, skills, and genuine care for our patients make her an invaluable part of our dental practice.
Catherine gained her City and Guilds Level 3 in Dental Nursing Qualification in 2017. Since then, she has gained an interest in Oral Health Promotion, Improving Patient Care and enjoys her time helping to contribute her skills and experience to the team and practice. Having worked in multiple surgery and other NHS practices in the past.
Since having her son in April 2023, she now works part time on reception and in surgery. This therefore allows her to interact with patients in different stages during their appointments at the practice.
In her spare time, she attends as an Adult Volunteer at 59 (Huddersfield Squadron) Royal Air Force Air Cadets. Which she has been a member of since she was 14. She enjoys spending time with her family in Yorkshire and back home in the North West, going on holidays in the UK especially Devon and The Lake District and abroad, all whilst trying to fit in reading, games of Monopoly and UNO in the balancing act of working mum life.
Abi, our skilled dental nurse, qualified at Leeds Dental Institute in 2008. She enjoys nursing for cosmetic dental work and composite fillings, areas in which she excels and finds the most rewarding.
Abi is also committed to helping in the local community. Earlier this year, she arranged visits to some local schools with a few of our nurses, Oak Primary and Lindley Junior School. They provided valuable oral hygiene advice for the children, with many more visits planned in the future. Additionally, she is excited about hosting baby and toddler coffee mornings at the practice to further engage with the community and educate new mums.
Outside of her professional life, Abi enjoys an active lifestyle, with running and walking being her favourite activities. She treasures the time spent with her son and loves going out for meals, exploring different restaurants together. Abi’s dedication to both her work and personal life makes her an invaluable member of our team, bringing warmth, expertise, and a genuine care for our patients and the community.
Joanne brings a wealth of expertise to our front of house team, having worked mainly in front of house roles before joining Town Dental. Her extensive experience as a receptionist makes her exceptionally well-rounded in understanding both the administrative and patient care aspects of dental services.
Joanne finds the most joy in creating a memorable and comfortable patient experience. Her friendly demeanour and attention to detail ensure that every patient feels welcome and well cared for from the moment they walk through our doors.
Outside of work, Joanne has a passion for travel, with Rome being her favourite city to visit. She loves exploring new cultures and cuisines, which ties into her deep appreciation for family and food. Joanne values quality time with her loved ones and enjoys sharing delicious meals with them.
Niki embarked on her dental journey in 2016, training` as a dental nurse and later obtaining her national diploma in dental nursing from My Dentist accredited by NEBDN. Her career has covered a variety of experiences across various practices. Niki is passionate about continuous learning and has completed additional training, enabling her to administer fluoride varnish and take impressions within the practice.
Outside of work, she finds joy in fitness at the gym and indulges her creativity through baking, recently crafting her brother’s wedding cake. She has a new found love of diving after visiting the red sea last year and loves catching up with the latest blockbuster at the cinema.
Her volunteer work with Dentaid in Uganda last year allowed her to provide essential dental care to underserved communities. Witnessing the positive impact on patients’ lives is Niki’s favourite aspect of her job, watching patients confidence grow throughout their treatment journey and her dedication ensures your dental experience is exceptional.
Dr. Elena is an experienced general dentist with a passion for endodontics. She graduated from dental school in Craiova, Romania, in 2003 and has spent the last 16 years in Leeds, working in a mixed private-NHS practice.
Her commitment to education is evident; she earned a Certificate in Restorative Dentistry from Warwick University in 2013 and graduated with Distinction from King’s College London in 2023 with a Postgraduate Diploma in Endodontics. As a Dentist with a Special Interest (DwSI) in Endodontics, Elena approaches each case with care and dedication and is using her special interest in endodontics here at The Town Dental to offer private root canal and re-root canal treatments.
Elena believes in a calm, empathetic approach to patient care, ensuring everyone feels comfortable. Outside of dentistry, she enjoys family time, travel, and is currently pursuing her PADI Open Water Certification in diving.
Divyesh specialises in oral and maxillofacial surgery. Since graduating from Cardiff University in 2017, he’s gained extensive experience, including two clinical fellow years in hospital. Now working as a Speciality Dentist, he focuses on procedures like complex extractions and wisdom tooth removals, always prioritising patient comfort with his calm and empathetic approach. One of Divyeshs’ particular interests lies in Platelet-Rich Fibrin (PRF), a technique used in oral surgery for its regenerative properties. He stays ahead of advancements in this area, incorporating them into his practice to provide the best possible outcomes for his patients. Outside of work, Divyesh enjoys football, taking leisurely walks with his Bernese Mountain Dog, and traveling.
Divyesh is currently accepting referrals for surgical extractions and complex cases. Please email us with an up to date X-Ray and medical history and we will contact the patient with a quotation for treatment. For self referral please book a consultation online.
Francesca is a highly skilled and compassionate hygiene therapist, holding a degree from Leeds University. Her passion for dental care shines through in her commitment to both restorative and periodontal aspects of her work. She takes great pride in helping patients achieve healthy smiles with personalized care, combining her attention to detail in restorative treatments and her expertise in gum health and preventative care.
This summer, Francesca extended her dedication by visiting Malawi, where she participated in emergency dental care clinics for individuals with limited access to dental services.
In her free time, Francesca stays active by playing hockey and enjoys outdoor adventures with her loyal dog, Blu. Her expertise, empathy, and enthusiasm make her a valued member of the team.
Dr. Hartley graduated from Sheffield University in 1991 and has since amassed over 30 years of expertise in dentistry. As the owner of our practice for the past three decades, he has fostered enduring relationships with his patients, reflecting his commitment to exceptional care and service.
Even in his semi-retirement, Dr. Hartley remains passionately dedicated to NHS work, ensuring accessibility to quality dental care for all. Family is at the heart of his life, and he cherishes spending time with his loved ones, especially now that his daughters have also made their way on to university.
Outside of dentistry, Dr. Hartley now enjoys going on cruises with family, finding relaxation and adventure on the seas. In the practice we often find him completing the daily newspaper crosswords between patient appointments, showcasing his quizzing mind.
Dr. Hartley’s wealth of experience, coupled with his genuine care for patients and zest for life, makes him an invaluable member of our dental team. His dedication ensures that every patient receives personalised care and a warm, welcoming experience at our practice.
Laura Mikutyte took ownership of the practice in March 2022 and has dedicated the past two years to renovating and modernising the practice. Supported by her husband, who excels as a project manager, she has revitalised the practice with cutting-edge technology and patient care. Dr. Mikutyte is passionate about ensuring everyone can confidently smile during those perfect moments with loved ones. Outside of work, she cherishes spending quality time with her husband and three children, whether they are cheering on their children at swimming competitions, hiking in the Peak District, or cycling.
Dr. Mikutyte became a qualified dentist in 2003 and later obtained her MSc in Dental Implantology from Manchester University in 2011. She previously worked in private practices in Leeds, gaining experience from senior colleagues in dental implantology. Dr. Mikutyte is currently accepting referrals for dental implants: single or multiple, all on 4, and denture stabilisation with dental implants.